In certain currencies, we support bill payments only via wire transfer. This option is available for the following currencies: GBP, USD, DKK, NOK, SEK, CHF, CZK, PLN, RON, and HUF.
How It Works
The day after the Cut-off Date for your bill payment, you will receive an email containing:
Bill Payment Details: Information about the amount due and payment breakdown.
Bill Payment Account Information: Account details needed to complete the wire transfer.
Bill Payment Report: A detailed breakdown of the bill payment calculation.
You must send the exact amount specified in the email. Partial payments are not supported.
If you accidentally send the wrong amount, contact our support for assistance.
You should initiate the wire transfer of the bill payment amount into your Pliant account on the same day you receive the email.
Local Transfers: Payments should arrive at the latest in 2 working days.
SWIFT Transfers: Payments should arrive at the latest in 3 working days. Generally, take 1–2 working days to arrive after sending.
If there is a delay in the payment arrival, please contact our support to inform them of the situation.
Supported Transfer Methods
We support the following transfer methods for each currency:
* For GBP, the default transfer method is BACS, but we also support CHAPS and Faster Payments
Local Transfers: These are domestic transactions using local banking networks. Funds generally arrive within 1–2 working days.
SWIFT Transfers: These are cross-border transactions involving multiple correspondent banks. Funds usually arrive within 2 working days but can take up to 3 working days.
Payment Terms
If you have Payment Terms for your account, you will receive an email a day after the cut-off date with the following details:
Payment Details: Information required to make the wire transfer.
Bill Payment Report: Detailed breakdown of the bill payment calculation.
Reminder Notification for Bill Payments with Payment Terms
You will receive a reminder email two working days before the expected payment date to ensure timely payment.
For further general info about Bill payments, you can also visit this link.
Important Notes
Exact Amount Required: You must send the exact amount specified in the bill payment email. Partial payments are not supported.
Corporate Account Requirement: Ensure that the wire transfer is made from your corporate bank account with the same account holder name as your organization's name. Payments from personal accounts or accounts with a different name will be declined, and the funds will be returned to the sender.
No Payment Received: If the payment is not received by the expected due dates, we will initiate a collection process.
If you have any questions or need assistance, please contact our support.