What is fraud?
Fraud is wrongful or criminal deception intended to result in financial or personal gain. If somebody is unlawfully trying to charge your credit card without your consent, this could be a result of a fraudulent transaction.
How can we detect fraud?
Pliant already has measures to prevent fraudulent transactions, including two-factor and biometric authentication. If somebody is able to access your account, we are sometimes able to detect the activity, especially if custom card controls are set to determine specific merchants or transaction limits.
How can we prohibit fraud?
In the instance of a suspicious transaction or questionable merchant activity, you will be able to initiate a chargeback for Pliant to review and resolve.
Who is involved in the chargeback?
Pliant, in tandem with Visa, will directly raise the case to ensure the transaction is thoroughly reviewed and the merchant in question is evaluated.
How do I report suspicious activity?
In the instance of any suspicious activity, we always encourage you to reach out to the Pliant support team as soon as possible.
To issue a chargeback, contact us via the chat in our web and mobile app, or submit a ticket through our Support Form.