Support

Hybrid Accounts allow credit organisations to top up their balance with additional pre-funded money.

Top-up for Credit Accounts

Marketing Team

Pliant

Get an overview of the Pliant apps and features relevant to all user types

Getting started with Pliant x Commerzbank

Get a high-level overview of the pliant credit card platform

What is Pliant?

What is the difference between the organisation and the card limit?

Understanding Pliant Credit Card and Organisation Limits

What roles are available and how to assign them?

Member roles and permissions

What types of email notifications are available and what settings can I modify?

Managing email notifications

General

Viewing and editing your user profile data (email, phone, password, etc.)

Your user profile

Accessing your user account securely with 2FA (via SMS or device pairing)

Securely accessing your account (2FA)

How can I log in using mobile push notifications instead of SMS?

Two Factor Authentication (2FA) Through Push Notification

How to pair/unpair a mobile device with my user account?

Pairing a mobile device (2FA)

Updating The Phone Number

How to use Pliant for multiple organizations with a single login?

Accessing multiple organization accounts

Password security at Pliant

User Management

An overview of the different types of physical and virtual credit cards

Card types - physical and virtual cards

Can the card number (PAN) and CVV be accessed by multiple persons or shared in a team?

Access the card details

What is the meaning of the different transaction types and states?

Understanding card transactions

Declined transactions

Enhanced Transaction Merchant Details

The Company Reimbursements feature allows cardholders to reimburse their organisation for personal transactions made with their Pliant card.

Company Reimbursements: Handling Personal Expenses with Ease

Apple Pay: Adding Cards to Multiple Devices

How many devices can I add my card to with Apple Pay?

Card & Transactions

How can I access airport lounges with my Pliant Blackcard?

Lounge access via LoungeKey

Benefits & Rewards

Common Reporting Standard (CRS)

Foreign Account Tax Compliance Act (FATCA)

Identification

Politically Exposed Person (PEP)

Proof of address

Tax Identification Number (TIN) for Individuals

Ultimate Beneficial Owner (UBO)

Why is Pliant requesting documents again? Learn how continuous due diligence works.

Why does Pliant need to perform 
Ongoing Due Diligence ?

Pliant x Commerzbank Onboarding & Compliance

Onboarding & Compliance

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.